Support
How can we help?
Alibee is a small New York studio, so support is a real person reading a real email — not a ticket queue. Pick your app below for answers to the common questions, or write to [email protected] and we’ll take it from there.
Choose your app
Each app has its own support page, its own privacy policy, and its own answers. They don’t share data with each other — or with us.
iOS · Apple Watch
Regularish
Perimenopause, understood. Regularish keeps its help and contact details on its own site.
Go to regularish.com
iOS
Pare
See how alcohol affects you. Help with logging, Apple Health, your numbers, exports, and subscriptions.
Pare supportIn development
Bough
C-Section Care. Not released yet — here’s what we can and can’t tell you today, and how to hear when it ships.
Bough supportQuestions that apply to every Alibee app
Some things are true across the whole studio. These are those.
Do I need an account to use an Alibee app?
No. Our apps have no sign-up, no login, and no password. We never ask for your email address, and we have no way to identify you. Everything you enter lives on your device.
Where is my data stored? Can you see it?
On your phone, and no. Alibee apps run entirely on device — there is no server holding your logs, your check-ins, or your Apple Health readings, so there is nothing for us to read, lose, or sell. Insights are generated on your own hardware using Apple’s on-device Foundation Models, never a cloud AI service.
That also means we genuinely cannot help you recover data from a lost or wiped phone. If your records matter to you, export a backup from Settings and keep it somewhere safe.
What does the subscription unlock?
Nothing — and that’s deliberate. Alibee apps offer an optional support subscription with no feature gating. Every feature is free whether you subscribe or not. Subscribing funds continued development; that’s the whole deal.
How do I cancel a subscription or ask for a refund?
Subscriptions are handled entirely by Apple, so they’re managed in your Apple account, not in the app:
- Cancel: on your iPhone, open Settings, tap your name, then Subscriptions, and choose the app.
- Refund: refunds are issued by Apple, not by us. Request one at reportaproblem.apple.com.
We never see your payment details and can’t process a charge, a cancellation, or a refund on your behalf.
How do I delete everything?
Each app has a “Delete all my data” control in Settings → Privacy. Because everything lives on your device, deletion is immediate and permanent — we have no copy on our end to delete. Removing the app from your phone also removes everything it stored.
Anything you already exported and saved elsewhere is yours and stays where you put it.
Do your apps write to Apple Health?
No. Alibee apps request read access only and no share access at all, so they cannot add, change, or delete anything in your Health app. Granting Health access is optional; if you decline, the app keeps working and simply says which readings it can’t see rather than guessing.
Is any of this medical advice?
No. Alibee apps describe your own data back to you in plain language. They are not medical devices, they don’t diagnose anything, and they are not a substitute for a clinician. If something in your body worries you, please talk to a healthcare professional.
I found a bug, or something in the app is just wrong.
Please tell us — [email protected]. Wrong copy, a number that doesn’t make sense, a screen that assumes something about you that isn’t true: all of it is worth reporting. See below for what to include.
Do you offer support in languages other than English?
Write in whatever language you’re comfortable with and we’ll do our best. Our replies will be in English.
Before you email
A few details turn a two-week back-and-forth into one reply. If you can, include:
- Which app and its version number (Settings → About).
- Your device and iOS version — iPhone 16 Pro on iOS 26.5, for example.
- What you expected to happen, and what happened instead.
- Steps to reproduce it, if it happens more than once.
- A screenshot, if the problem is something you can see.
Please don’t send us health records or exports unless we ask — we’d rather not have them, and we almost never need them to fix a bug.
Contact
Write to a human.
We read every message and usually reply within a couple of business days. If it’s been longer than that, check your spam folder and then send it again — we’d rather get it twice than not at all.